Best quotes by Christopher Voss on People
Checkout quotes by Christopher Voss on People
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‟ There are three kinds of yeses. There's commitment, confirmation, and counterfeit. People are most used to giving the counterfeit yes because they've been trapped by the confirmation yes so many times. So the way you master no is understanding what really happens when somebody says 'no.' When yes is commitment, no is protection.
- Christopher Voss
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‟ The No. 1 rule in any negotiation is don't take yourself hostage. People do this to themselves all the time by being desperate for 'yes' or afraid of 'no,' so they don't ask for what they really want. Instead, they ask for what they can realistically get. I've heard many people say, 'Well, that's a non-starter, so we won't even bring it up.'
- Christopher Voss
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‟ Most people offer obvious telltale signs when they're lying.
- Christopher Voss
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‟ People who are lying are, understandably, more worried about being believed, so they work harder - too hard, as it were - at being believable.
- Christopher Voss
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‟ What you want to do is put people in a position where they feel connected enough to you that they're willing to collaborate with you; they're willing to show you the things that they were scared to tell you about before.
- Christopher Voss
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‟ As human beings, we're powerfully swayed by how much we feel we're being respected. People comply with agreements if they feel they've been treated fairly and lash out if they don't.
- Christopher Voss
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‟ Salary negotiations are particularly important because people are testing you as both a co-worker and an ambassador. They really don't want you to be a pushover, and they don't want you to be a jerk.
- Christopher Voss